Refund policy
Returns
We accept returns within 14 days of delivery. Items must be unworn, unused, in their original condition and in their original packaging.
Items that cannot be returned
- Earrings, for hygiene reasons, once opened or tried on — unless they arrived faulty, damaged or incorrectly supplied.
- Items that have been worn, used, altered or damaged after delivery.
How to start a return
Contact us through our Contact page within 14 days of delivery, quoting your order number. We will confirm whether the item is eligible and explain how to send it back.
Return costs
- Change of mind: the customer pays the return collection or shipping cost.
- Faulty, damaged or incorrect items: Haus of Noore covers the cost of the return or replacement.
Exchanges
We do not offer direct exchanges. Please return the eligible item for a refund and place a new order for the piece you would like.
Refunds
Once your return has been received and inspected, approved refunds are processed to your original payment method within 5 working days. Your bank may take additional time to show the refund.
Original delivery charges are not refunded for change-of-mind returns. They are refunded in full where an item arrived faulty, damaged or incorrectly supplied.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or not as ordered, please contact us through our Contact page with your order number and a photo of the item and its packaging, and we will arrange a replacement or refund at no cost to you.