Returns within 14 days
We accept returns within 14 days of delivery. Items must be unworn, unused, in their original condition and in their original packaging.
Items that cannot be returned
- Earrings, for hygiene reasons, once opened or tried on — unless they arrived faulty, damaged or incorrectly supplied.
- Items that have been worn, used, altered or damaged after delivery.
How to return
- Contact us within 14 days of delivery, quoting your order number.
- We will confirm whether your item is eligible and explain how to send it back.
- Once your return has been received and inspected, approved refunds are processed to your original payment method within 5 working days. Your bank may take additional time to show the refund.
Return costs
- Change of mind: you pay the return collection or shipping cost, and the original delivery charge is not refunded.
- Faulty, damaged or incorrect items: we cover the return or replacement cost and refund the original delivery charge.
Exchanges
We do not offer direct exchanges. Please return the eligible item for a refund and place a new order for the piece you would like.
Faulty, damaged or incorrect on arrival
Contact us with your order number and a photo of the item and its packaging, and we will arrange a replacement or refund at no cost to you.
Read our full Refund policy.